Refund Policy

Last Updated: August 7, 2026

At EH PIC, every photo magnet is custom-made using the images you provide. Because each order is personalized specifically for you, we encourage customers to carefully review their uploaded photos and order details before completing their purchase.

Personalized Products

All of our products are custom-made and personalized.

For this reason, we do not accept returns or offer refunds for:

  • Change of mind

  • Ordering the wrong size or quantity

  • Incorrect images uploaded by the customer

  • Low-resolution or blurry images provided by the customer

  • Typographical errors submitted during the ordering process

  • Minor color variations caused by differences between screen displays and printed products

Please review your order carefully before placing it.

Damaged, Defective, or Incorrect Orders

We want every customer to receive a product they'll love.

If your order arrives:

  • Damaged during shipping

  • Defective due to a manufacturing issue

  • Different from the order you placed

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

After reviewing your claim, we may offer one of the following:

  • A replacement product

  • A full or partial refund

  • Store credit, where appropriate

The resolution will depend on the circumstances of your order.

Order Cancellations

Because production on personalized products may begin shortly after an order is placed, cancellation requests can only be accepted before production has started.

If you need to cancel your order, please contact us as soon as possible.

Once production has begun, the order cannot be canceled.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered and the order has already been shipped, we are unable to refund the order.

If you notice an address error immediately after placing your order, contact us as soon as possible. We will do our best to update it before shipment.

Lost Packages

If your tracking information shows that your package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Shipping Delays

Estimated delivery times are provided for reference only.

We are not responsible for delays caused by:

  • Postal or courier services

  • Customs processing

  • Weather conditions

  • Natural disasters

  • Labour disruptions

  • Other circumstances beyond our control

Shipping delays alone do not qualify for a refund.

Photo Quality

The quality of the finished product depends on the quality of the image you upload.

Images that are low-resolution, blurry, dark, heavily cropped, or otherwise unsuitable for printing may affect the final result.

Refunds or replacements will not be issued when the printed quality reflects the quality of the uploaded image.

How to Request Assistance

If you experience an issue with your order, please contact us with:

  • Your order number

  • Your name

  • A description of the problem

  • Photos showing the issue (if applicable)

Our team will review your request and respond as quickly as possible.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

EH PIC

Website: https://eh-pic.com

Email: eh-pic@eh-pic.com