Privacy Policy

Last Updated: August 7, 2026

Welcome to EH PIC ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://eh-pic.com, place an order, or interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

Custom Photo Uploads

As part of our custom photo magnet service, you may upload photographs, images, or artwork.

These uploaded files are used solely for producing your personalized products and providing customer support when necessary.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral source

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Manufacture personalized products

  • Communicate order updates

  • Respond to customer inquiries

  • Improve our website and services

  • Detect fraudulent or unauthorized transactions

  • Send promotional emails (only if you have opted in)

  • Comply with legal obligations

3. Uploaded Photos

Your uploaded images remain your property.

We use your photos only to:

  • Produce your custom products

  • Verify order quality

  • Resolve customer support requests

  • Reprint products if necessary

We do not sell your uploaded images or use them for advertising without your explicit permission.

4. Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete credit card information on our servers.

5. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Support marketing and advertising efforts

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services. Your information may be stored through Shopify's secure data storage, databases, and applications.

7. Third-Party Services

We may share necessary information with trusted service providers, including:

  • Payment processors

  • Shipping carriers

  • Website analytics providers

  • Email marketing platforms

  • Fraud prevention services

These providers receive only the information necessary to perform their services.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send updates about products, promotions, and special offers.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

Uploaded images may be retained for a reasonable period after order fulfillment to assist with reprints or customer service unless you request earlier deletion where legally permitted.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

12. Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where applicable

  • Withdraw consent for marketing communications

  • Ask questions about how your information is handled

To exercise these rights, please contact us using the information below.

13. International Data Transfers

Because Shopify and some third-party service providers may operate servers in multiple countries, your personal information may be processed outside Canada. We take reasonable steps to ensure appropriate safeguards are in place where required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will always be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

EH PIC

Website: https://eh-pic.com

Email: eh-pic@eh-pic.com

Mailing Address: 307-2232 McAllister AvePort Coquitlam, BC V3C 2A6 Canada